Books will be accepted for a full refund or exchange during the current semester based on the tuition refund deadlines. To receive a refund, books must be returned within the following timelines from your class start date:

• Fall Semester: Within 3 weeks
• Winter Semester: Within 2 weeks
• Spring/Summer Semesters: Within 1 week

Note: These timelines mirror the college's course drop policy; if you are eligible for a full tuition refund for dropping a class, your books for that class are also eligible for a refund.

Textbooks returned within this refund policy MUST be in new, unused and "mint" condition, without bent corners, cover scratches, obvious wear-and-tear, or markings of any kind (no names, notes, or highlighting). This refund policy also applies for all digital material.

Note: If a student drops a class, the bookstore is not given notice. Returns for dropped/withdrawn classes must be done within our refund policy timeframe.

Shrink-wrapped materials or packages containing web codes, study guides, lab manuals, and solutions manuals are NON-RETURNABLE if the shrink-wrapping is removed.

Due to the sensitive nature of copyright, Okanagan College printed course packs and manuals are non-returnable.

Ensure that the books you are purchasing are the required titles/editions. If you are unsure, GO TO CLASS FIRST. Students on Wait Lists should not purchase textbooks until they are officially notified that they are on the class list.

The following items are not eligible for return or exchange:

• Items labeled USED (except by special permission)
• Workbooks, Study Guides, Solution Manuals
• Paperback novels under $20.00 in value
• Bargain books, books on sale, or price-reduced books
• Lab and medical supplies (e.g., lab goggles, lab coats, and open lab kits)

Refunds for purchases made by Visa, Mastercard, or Debit will be made only as a credit to the customer’s respective account. No cash refunds. Refunds for purchases by cheque will only be made after 10 working days of the purchase.

14 days from original date of purchase. Please ensure that all clothing tags are still on garments being returned. Original receipt will be needed for refund.

The following items are not eligible for return or exchange:

• Headphones
• Calculators (if packaging has been opened or tampered with)
• Dental Kits, Nursing Lab Kits, Culinary and Pastry Kits, Mechanical Engineering Kits
• Discounted items (final sale)

Refunds for purchases made by Visa, Mastercard, or Debit will be made only as a credit to the customer’s respective account. No cash refunds. For online returns, shipping/handling charges will be the responsibility of the customer.